1.1. These general Terms and Conditions apply to all orders placed by Consumers or Business Entities, both of which are referred to hereinafter as “Customer”, and the supplier hereinafter referred to as “Twenty Four Seven Sports”.
2. Conclusion of Contract
2.1. By completing and sending off the order form via email, the Customer submits a binding offer for the conclusion of a contract of purchase by clicking ”send”. At any time prior to sending off the binding order, the Customer has the opportunity to check that the order details (item, quantity, price, modes of delivery and payment) are right and if necessary, to correct them.
2.2. Custom Products are products which have been individualised by the Customer by way of being shaped according to its own ideas, e.g. in design, lettering and colours or by way of the incorporation of logos.
2.3. Twenty Four Seven Sports shall send the Customer by email a template design, including a cost estimate, and shall quote the delivery conditions (including the acceptable payment methods, delivery terms and these General Terms and Conditions). The Customer shall be required to review the template design, cost estimate and terms of delivery and may then confirm the offer made by Twenty Four Seven Sports therein within two weeks of receipt thereof in writing or per email. Upon receipt of this confirmation, the contract between the Customer and Twenty Four Seven Sports shall come into being and Customer will receive a brief confirmation email.
3. Prices and Delivery/Shipping Costs
3.1. The shipping address is decisive. If, according to the statutory regulations, the goods are subject to VAT in the recipient country, then this shall be paid additionally upon receipt of the goods. Furthermore, the goods may be subject to import duties which the Customer shall pay additionally upon receipt of the goods. The duties referred to are to be paid to the Customs office or will be collected by the courier service.
3.2. The price includes dispatch/delivery however may be subject to an additional extended area surcharge due to location.
4. Payment Terms and Conditions
4.1. Payment must be made by BACS, to the following details:
Name: Twenty Four Seven Sports
Sort Code: 80-22-60
Account No: 15474363
5. Delivery Conditions and Partial Delivery Provisions
5.1. The projected delivery period for custom products is approximately 3-4 weeks after receipt of the order confirmation and template design is approved by the customer. If an Express Service has been agreed the delivery time and price will be individually agreed with the respective Customer.
5.2. The delivery time may be prolonged accordingly without Twenty Four Seven Sports being obliged to provide separate notification hereof, if and inasmuch as the Customer should be obliged to pay in advance but fail to do so.
5.3. In the event that an order is not completely available for shipping, we reserve the right to make a partial delivery at our expense, in as much as this is deemed reasonable for the Customer.
6. Warranty Claims
6.1. Deviations deemed standard throughout the industry as well as technically unavoidable tolerances in colour, quality, material, weight, or any other specifications do not represent reasonable grounds for any complaints by the Customer.
6.2. When printing on textiles, slight variations in tonal values, both in print proofs and the following order are always possible and unavoidable. Twenty Four Seven Sports will do its best to reproduce as realistically as possible the colours appearing on social media and in the design template. In particular, those colours that appear on the website of Twenty Four Seven Sports are dependent on the individual monitor settings of the Customers, which is why Twenty Four Seven Sports cannot take any responsibility or provide any type of warranty for the comparability of these colours.
6.3. All control designs and colour proofs are to be reviewed most carefully by the Customer prior to their approval for production. Twenty Four Seven Sports will not take responsibility for any mistakes that the Customer missed whilst reviewing the order once approval has been granted.
7. Returns Policy
7.1. If an exchange or refund is required then the items should be returned to us in their unworn, in their original condition and packaging within 14 days of delivery to you.
7.2. In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach us. Before returning any items: you must inform us that you are returning an item and the reason for return. The return of items will be at your own cost and risk.
We recommend you use a tracking service as we cannot be held responsible for items lost in the post.
7.3. We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
7.4. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.
Unfortunately, we cannot accept a returned item that has been personalised unless it is a fault of the supplier.
Please address return parcels to the address below.
8. Notification of Right of Withdrawal of Contract Right of Withdrawal
You have the right to withdraw from this contract within 7 days without
giving any reason.
The withdrawal period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us: Twenty Four Seven
27 Wishawhill Street,
Wishaw, North Lanarkshire ML2 7PY
Tel: +44 (0) 07850 013040 Email: firstname.lastname@example.org
To meet the withdrawal deadline, it is sufficient for you to send your
communication concerning your exercise of the right of withdrawal before
the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract (after payment and before production), we shall reimburse to you all payments received from you, including the costs of delivery without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.